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Email Setup and Management

Create mailbox​

  1. Go to Mail.
  2. Click Create Email Address.
  3. Set mailbox name and domain.
  4. Set strong password.
  5. Save.

Configure mailbox limits and behavior​

  • Set mailbox quota per user.
  • Configure forwarding if required.
  • Configure autoresponder for out-of-office use.
  • Add aliases where needed.

Mail client setup baseline​

For Outlook/Gmail/mobile clients, provide:

  • Incoming server (IMAP/POP)
  • Outgoing server (SMTP)
  • Port and encryption settings
  • Full email username + password

Troubleshooting flow​

Cannot send mail​

  • Verify SMTP auth enabled.
  • Check password and quota.
  • Check outbound limits.

Cannot receive mail​

  • Verify MX record.
  • Check mailbox quota usage.
  • Check spam/quarantine behavior.

Landing in spam​

  • Check SPF, DKIM, DMARC setup.
  • Review sending reputation and content patterns.