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Troubleshooting (High Priority)

Incident triage order​

  1. Confirm scope: one domain or all services.
  2. Check DNS resolution.
  3. Check hosting status in panel.
  4. Check SSL and redirect settings.
  5. Check application logs.

Website errors​

403​

  • Check file permissions and ownership.
  • Check security rules (.htaccess, WAF).

404​

  • Confirm file exists in expected document root.
  • Verify rewrite rules.

500​

  • Check application/PHP error logs.
  • Validate PHP version compatibility.

Email issues​

  • Validate mailbox quota and credentials.
  • Validate MX + SPF records.
  • Check SMTP auth and ports.

Access issues​

  • Panel login fails: reset password and verify account status.
  • FTP fails: verify protocol, host, username, and passive mode.